Frequently Asked Questions

gobox FAQ
Find answers to common questions about gobox mobile storage. Can’t see yours? Call us or get in touch and we’ll help.
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Portable Storage

Any queries? Contact us today via online or call us on 1300 668 688

You can store it at your place for as long as you want. There is no time limit.

You can store your gobox wherever you like inside your property, providing our delivery system can get access. In most areas you can also place your gobox on the nature strip or in a car space in the street if allowed by your local council. If placing outside your property most councils require a permit.

You can access your unit by appointment, you just need to give us 48 hours notice.

Yes, we only require 48 hours notice.

That is something you will need to check with your local council. However, mobile storage is permitted in most municipalities, although it's most likely you will need to arrange a permit prior to delivery of your gobox.

  • Insurance is not available at your place or in our warehouse in Victoria and you will need to notify your home insurance provider to see if insurance is covered.
  • In South Australia, insurance is available for purchase at your place and in our warehouse.

Yes, we can deliver the unit with packing supplies so that you can get started right away. Talk to one of our mobile storage consultants to determine what you need.

Please note that 3000kg is the maximum weight that can be loaded into a gobox unit. If the weight maximum is exceeded, gobox cannot transport or relocate the gobox unit until the contents weight is less than 3000kg.

Billing, Booking and Ordering Portable Storage

Any queries? Contact us today via online or call us on 1300 668 688

Please note different delivery times for each state.
Delivery times SA: Monday to Friday 8.00am to 5.00pm.
Delivery times VIC: Monday to Friday 8:00am - 3:00pm

7 days notice is required for pickup of your gobox.
Please note different pickup times for each state.
Pickup times SA: Monday to Friday 8.00am - 5.00pm.
Pickup times VIC: Monday to Friday 8:00am - 3:00pm

7 days notice is required. You simply need to call 1300 668 688 or email and we will come and move your unit. You can also book to have your gobox moved in advance of 7 days.
Please note transport times vary between states.
Transport times SA: Monday to Friday 8.00am - 5.00pm
Transport times VIC: Monday to Friday 8:00am - 3:00pm

You can pay for your portable storage box with cash, cheque and most major credit cards. You pay on a month to month basis. Alternatively you can pay in advance.

Gobox units are rented for periods of 1 month. No rent will be refunded for part monthly rental, eg 2 weeks. Deposit will not be refunded if delivery is cancelled within 24 hours.

Delivery of your gobox Mobile Storage unit will occur between 9am - 5pm on the day requested. No gobox deliveries are made on weekends or after hours unless previously authorised.

gobox Mobile Storage uses SiteLink Web Edition which is in full compliance with SAS 70 Type II. SAS 70 Type II has become the highest standard of controls as they relate to financial and data security, reporting, and monitoring. Rest assured your credit card details are highly protected.

Just 3 Easy Steps

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Step 1: Phone Us
Phone us on 1300 668 688 and we then discuss your situation and determine the right size gobox to suit your needs.
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Step 2: gobox Delivery
Simply arrange a time and date with us and our team will drop off your gobox at your desired location.
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Step 3: Store or Move
• Store your gobox at yours (unlimited time – just call us when you’re finished);
• Store your gobox at ours; or
• We’ll even help you move (local or interstate)!

Customers Reviews

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Ivana Fahy
5.0
03/07/2026

Extremely friendly staff, everything explained and constant communication. Great value for money. Highly recommend this company.

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Daniel Mosler
5.0
01/07/2026

The team at GoBox Marleston were impeccable with their excellent service and friendly approach. The rental was well explained and the pickup/drop off all went so smoothly it was no trouble at all. Cost was very reasonable also. I would definitely use GoBox again.

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Darren Adams
5.0
01/07/2026

Used GoBox a few times over the last couple of years. Outstanding service. They really try their best to help out as much as they can. Very accommodating and flexible. Highly recommended. I didn't even bother calling anyone else.

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Jemima McLachaln
5.0
30/06/2026

Excellent experience. Alex and the team made everything very easy from drop off to pick up.

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Halie Forlonge
5.0
19/06/2026

Absolutely fantastic experience with GoBox Mobile Storage. The entire process was seamless from start to finish and honestly couldn’t have gone any better. The customer service team was amazing, always friendly, responsive, and quick to answer any questions. Booking was incredibly easy, with fast turnaround times and clear communication throughout. GoBox provides such an innovative and convenient solution for storing your belongings during a move or renovation. Having the storage brought to you takes so much of the stress and hassle out of the process. I wouldn’t hesitate to recommend GoBox to anyone needing storage. If I could give more than five stars, I would!

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Andrew Urban
5.0
11/06/2026

I had the go box in my driveway for 6 months during a house renovation. Great idea storing my furniture on-site in a very secure, water proof container. They have a great system with a remote control diesel powered small vehicle to move into any position. They were able to position hard up to my garage door in the driveway with room to move on the side to access it too. It was very easy to call and pay my many extensions to my booking over the phone in minutes. I highly recommend their storage boxes which can also be stored at their secure premises if needed as well.

Get An Obligation Free Quote Today!

The gobox team has a wealth of experience in the moveable storage unit industry, and we’re here to ensure your experience with us is second to none. Contact us today to make your move as easy and stress-free as possible.
gobox Melbourne

Warehouse Address: 31B Princes Highway, Dandenong South, VIC 3175
Office Hours: Mon-Fri 8:30am – 5:00pm
Delivery Hours: Mon-Fri 8am - 3pm
Phone: 1300 668 688
Email: infovic@gobox.com.au
gobox Adelaide
Warehouse Address:10-12 Commercial Street, Marleston, SA 5033
Office Hours: Mon-Fri: 9am – 5pm
Delivery Hours: Mon-Fri: 9am - 5pm
Phone: 1300 668 688
Email: infosa@gobox.com.au
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