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Frequently Asked Questions

gobox FAQ
Find answers to common questions about gobox mobile storage. Can’t see yours? Call us or get in touch and we’ll help.
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Portable Storage

Any queries? Contact us today online or call us on 1300 668 688

You can store it at your place for as long as you want. There is no time limit.

You can store your gobox wherever you like inside your property, providing our delivery system can get access. In most areas you can also place your gobox on the nature strip or in a car space in the street if allowed by your local council. If placing outside your property most councils require a permit.

You can access your unit by appointment, you just need to give us 48 hours notice.

Yes, we only require 48 hours notice.

That is something you will need to check with your local council. However, mobile storage is permitted in most municipalities, although it's most likely you will need to arrange a permit prior to delivery of your gobox.

  • Insurance is not available at your place or in our warehouse in Victoria and you will need to notify your home insurance provider to see if insurance is covered.
  • In South Australia, insurance is available for purchase at your place and in our warehouse.

Yes, we can deliver the unit with packing supplies so that you can get started right away. Talk to one of our mobile storage consultants to determine what you need.

Please note that 3000kg is the maximum weight that can be loaded into a gobox unit. If the weight maximum is exceeded, gobox cannot transport or relocate the gobox unit until the contents weight is less than 3000kg.

A gobox is a portable storage unit we deliver right to your door. You pack it at your own pace, then we store it securely at our facility or transport it to your new address. It is mobile self-storage - without the trips back and forth to a storage yard. We service Melbourne and Adelaide.

Three simple steps: we deliver the unit to your driveway, you load it whenever it suits you, and we collect it. From there you can keep it on-site for easy access, store it at our secure warehouse, or have us move it to your new home - locally or interstate.

Pricing is monthly and depends on the unit size and how long you store. There are no long lock-in contracts - you pay only for the space and time you need. You can get an exact monthly price in under a minute with our online quote, with no email required.

Our Medium unit (3.6m long) suits a 1-2 bedroom home, and our Large unit (4.8m x 2.2m x 2.2m) comfortably holds a 2-3 bedroom home. Larger homes typically use two units. See our size guide for examples of what fits, or ask our team.

A storage pod (or portable storage container) is a moveable unit delivered to your property so you can load it without hiring a truck. gobox is the mobile storage service for Melbourne and Adelaide - weatherproof steel units delivered to your door, then stored securely or moved to your new place.

The main differences are size and reach: our Large unit fits a 2-3 bedroom home (around three times the size of many competitors' pods), and we deliver to many outer and hard-to-reach areas others will not. We also offer a Price Match Guarantee on comparable quotes - see how we compare.

Yes. Every gobox is made from weatherproof steel with secure locking - keeping your belongings dry, protected and safe, whether the unit is on your driveway or in our monitored storage facility.

We deliver across Melbourne and greater Victoria, and across Adelaide and South Australia - including many outer and hard-to-reach spots other providers will not service. Enter your address in the quote tool to confirm delivery to your door.

Billing, Booking and Ordering Portable Storage

Any queries? Contact us today online or call us on 1300 668 688

Please note different delivery times for each state.
Delivery times SA: Monday to Friday 8.00am to 5.00pm.
Delivery times VIC: Monday to Friday 8:00am - 3:00pm

7 days notice is required for pickup of your gobox.
Please note different pickup times for each state.
Pickup times SA: Monday to Friday 8.00am - 5.00pm.
Pickup times VIC: Monday to Friday 8:00am - 3:00pm

7 days notice is required. You simply need to call 1300 668 688 or email and we will come and move your unit. You can also book to have your gobox moved in advance of 7 days.
Please note transport times vary between states.
Transport times SA: Monday to Friday 8.00am - 5.00pm
Transport times VIC: Monday to Friday 8:00am - 3:00pm

You can pay for your portable storage box with cash, cheque and most major credit cards. You pay on a month to month basis. Alternatively you can pay in advance.

Gobox units are rented for periods of 1 month. No rent will be refunded for part monthly rental, eg 2 weeks. Deposit will not be refunded if delivery is cancelled within 24 hours.

Delivery of your gobox Mobile Storage unit will occur between 9am - 5pm on the day requested. No gobox deliveries are made on weekends or after hours unless previously authorised.

gobox Mobile Storage uses SiteLink Web Edition which is in full compliance with SAS 70 Type II. SAS 70 Type II has become the highest standard of controls as they relate to financial and data security, reporting, and monitoring. Rest assured your credit card details are highly protected.

Just 3 Easy Steps

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Step 1: Phone Us
Phone us on 1300 668 688 and we then discuss your situation and determine the right size gobox to suit your needs.
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Step 2: gobox Delivery
Simply arrange a time and date with us and our team will drop off your gobox at your desired location.
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Step 3: Store or Move
• Store your gobox at yours (unlimited time – just call us when you’re finished);
• Store your gobox at ours; or
• We’ll even help you move (local or interstate)!

Customer Reviews

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Ashleigh McTaggart
5.0
04/08/2026

The Gobox team were amazing to deal with, and very well priced. If I need mobile storage again, I'll definitely being going back to Gobox.

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Travis Hore
5.0
01/08/2026

We booked a box for moving house. I described my desire incorrectly however the team adjusted the booking so the box aligned with our plan. I was very grateful. Thank you for your services

google
Carolyn Rayner
5.0
31/07/2026

Outstanding service from my first enquiry! This is a business that puts the customer first in EVERY-thing they do. Lovely friendly people who work cohesively to provide exceptional service exceeding my (high) expectations every time. I recommend highly. With gratitude.

google
Zee Uys
5.0
29/07/2026

This is the 3rd time since 2020 that I have used GoBox and can highly recommend their service. Great value for money and easy to organise.

google
David Longmuir
5.0
28/07/2026

The ease of service from the initial booking to delivery to pick up was sensational. Great team, great product and great service!

google
L B
5.0
23/07/2026

Absolutely exceptional service dealing with Gobox from two years ago until now. Their drivers and customer service reps are so helpful, friendly and easygoing! They are very responsive and communicative. I never had to wait on the phone to speak with someone and my emails have always been responded to within a day. If you need your belongings stored I cannot recommend Gobox enough. The units are clean, well engineered and secure. Delivery is made super easy as well!

Get An Obligation Free Quote Today!

The gobox team has a wealth of experience in the moveable storage unit industry, and we’re here to ensure your experience with us is second to none. Contact us today to make your move as easy and stress-free as possible.
gobox Melbourne

Warehouse Address: 31B Princes Highway, Dandenong South, VIC 3175
Office Hours: Mon-Fri 8:30am – 5:00pm
Delivery Hours: Mon-Fri 8am - 3pm
Phone: 1300 668 688
Email: infovic@gobox.com.au
gobox Adelaide

Warehouse Address:10-12 Commercial Street, Marleston, SA 5033
Office Hours: Mon-Fri: 9am – 5pm
Delivery Hours: Mon-Fri: 9am - 5pm
Phone: 1300 668 688
Email: infosa@gobox.com.au
Copyright© gobox Mobile Storage 2026
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